Dubai firm's special tour packages for deaf visitors

A Dubai-based company, Amsaan Accessible Tours, is revolutionising the travel experience for deaf visitors by offering exclusively designed tour packages. This service, the first of its kind in the region, aims to provide a seamless and enjoyable experience for hard-of-hearing tourists, making it easy for them to explore Dubai.

Vitalii Mykhalchuk, Director of IT Solutions at Amsaan Accessible Tours said, ““The company focuses on how to make the UAE more accessible for the hearing-impaired.”

An IT company, Amsaan’s brush with people of determination began when the company designed an app for deaf people. “The app helps deaf people to navigate the various challenges they face on an everyday basis easily,” he said. “The tourism company came as a natural progression of that. One of our founders is hearing-impaired, so it is something that is very close to his heart.”

This app will be integrated into the tour packages, making it easier for those with hearing difficulties to travel more freely. It will provide information about everything from schedules to tours in sign language and assist with the check-in process.

The tour package, which was launched eight months ago, has begun bringing in deaf bloggers and influencers to test out their tours.

“We wanted them to try our solutions and give us feedback,” said Vitalii. “So far, the response we have got is immense. Even though there are accessible tours all over the world, there are not many that integrate IT solutions into the tour as well as we do.”

In addition to integrating technology into their tours, Amsaan also brought on board deaf tour guides. British expat Sarah Shameem is one of the first guides working with the company on their pilot project.