Hotels guests can access rooms thru cell phones

Certain hotels in the UAE have now started allowing guests to access their rooms using their cell phones, eliminating the complications of losing your key, reducing check-in and check-out times, and improving safety during the pandemic.

Park Hyatt Dubai and DoubleTree by Hilton Resort & Spa Marjan Island are among the first hotels to introduce this guest-friendly service in the UAE

Hoteliers are initially rolling out this facility only to their loyalty programme members.

Hotels across the globe have increasingly been adopting smartphones as digital keys in order to provide their customers with unique experiences, particularly after the pandemic in order to prioritise the safety of the hotel staff and guests.

Pieter Van Beugen, general manager at DoubleTree by Hilton Resort and Spa Marjan Island, said the hotel now provides its guests with the option to use the digital key service.

“A five-minute wait at check-in is said to reduce customer satisfaction by 50 per cent", notes Van Beugen, "so the adoption of digital key technology ensures guest satisfaction, facilitating a seamless guest journey with reduced check-in and check-out times.

Additionally, it also optimises the welcome process at reception with decreased traffic in the lobby, thus providing great customer service."