Product Malfunctioning Law

A seller needs to provide clear information about electronic products which it sells through online portals to the consumers in UAE.

This is in accordance with Article 25(1) of the Consumer Protection Law, which states: “Suppliers registered in the State and who work in the field of electronic commerce shall provide Consumers and the Competent Authorities in the State with their names, legal status, addresses and licensing bodies, as well as adequate information in Arabic about the product or Service provided, its specifications, and the terms of contract, payment, and Warranty, in accordance with what is specified by the Implementing Regulation of this Law”.

Further, it is the right of the consumer to know the details of the product. In the event the product sold by the seller is not of good quality, the seller needs to compensate the consumer. This is in accordance with Article 4(2) and Article 4(8) of the Consumer Protection Law.

It may be also noted that if the product sold by the seller to the consumer is malfunctioning then the seller needs to repair or replace the product. Further, if the product is repeatedly malfunctioning three times during the first year, then the seller needs to replace the same with no costs. This is in accordance with Article 12 and Article 13 of the Consumer Protection Law, which states,

Based on the aforementioned provisions of law, consumers can file a complaint with the Consumer Protection Department at the Department of Economic Development against the seller.

The department may amicably settle matter between the consumer and the seller. In the event there is no amicable settlement, consumers may file a case against the seller, claiming compensation.