Pakistan sets up new call centre In Dubai Consulate

Ahmed Shaikhani, president of the Pakistan Business Council, Dubai, urged the community to utilize the smart services introduced by the mission for their safety.

Pakistanis in Dubai and the Northern Emirates have been advised to take advantage of new mobile app and call centre facilities so they won’t have to visit their consulate amid the pandemic.

Giyan Chand, acting consul-general of the Pakistan Consulate in Dubai, said the new call centre can handle more than 1,000 calls a day and now, all the consular services are also available on the PakinDubai app, which was launched by the mission recently.

Chand revealed that the response to the PakinDubai mobile app has been excellent and around 15,000 downloads have been recorded so far.

“Earlier, the consulate was able to receive only 250 calls a day and the rest of the calls were dropped. Therefore, there were many genuine complaints from the community. But now, there are five calling agents during the day and the call centre can receive up to 16 calls at a time. We can receive over 1,000 during a normal day,” said Chand.

The main exchange number is 04-3973600 and the hotline number of 04-3970412 is valid from 8am to 4pm. The emergency number is 056-6472721 which is open for 24 hours.

The app is currently available in Google Play Store and will soon be introduced on App Store as well. It will soon have a version in the Urdu language for the benefit of blue-collar workers.