Dubai RTA deploys virtual assistant for employees

Dubai's Roads and Transport Authority has deployed virtual assistant for employees. Administrative services for RTA employees are now fully digital.

The virtual assistant is said to reflect RTA’s efforts to please employees and activate artificial intelligence (AI) in the internal and external services of the Authority, in alignment with the government’s goal of the AI and digital strategy in the RTA and the ‘Smart Dubai’ initiative, the RTA said in a Press release on Thursday.

Nabeel Al Ali, director of Administrative Services at RTA’s Corporate Administrative Support Services Sector, said: “The RTA has accomplished the automation of the entire administrative services to employees, which include 152 main services and 127 subsidiary services.

“The automated system has processed 23,873 requests from inception in 2018 till the second quarter of 2020. The system is available on RTA’s Intranet internal page and MyRTA app as well,” he said.

He added that the RTA has also benefited from the artificial intelligence technology in launching a virtual assistant to respond to employee inquiries in both Arabic and English languages.