Dubai Airport's customer contact centre to soon provide WhatsApp support. Travellers can access information via phone, email, live chat, social media.
22 July 2022, 12:00 AM
31 August 2022, 12:00 AM
The world’s busiest airport announced on Wednesday that travellers could connect with Dubai International Airport (DXB) customer service professionals anytime, anywhere, at their convenience on their channel of choice.
Passengers travelling through DXB can now access customer care services through an ‘always-on’ integrated contact centre.
Testing for the integrated DXB service began earlier this year. It boasts 24/7 bilingual support and updated information across all channels, including an automated flight status check without speaking to an agent. Plans are also in place to launch a WhatsApp chat service.
Moreover, automated routing has been made available to key Dubai Airports partners, including Emirates, dnata, the General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Customs and the Road Transport Authority.
“The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, and WhatsApp for business, which is coming soon,” added Dubai Airports.
Here are some ways to contact the ‘always on’ centre:
- By calling 04-224 5555
- Via email at [email protected]
- On webchat through the Dubai Airports and DXB and more websites
- Through @DXB Facebook, Instagram and Twitter channels
- Through @DubaiAirports Facebook, Instagram and Twitter channels
- Through a verified WhatsApp account at 04-224 5555 (coming soon)