Emirates airlines call centres flooded with queries as UAE flights are set to resume from restricted countries.
10 August 2021, 12:00 AM
31 August 2021, 12:00 AM
As incoming passenger flights to UAE from six restricted countries are set to resume from August 5 (Thursday), customer service helplines are ringing off the hook.
"Our contact centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later," the airline said.
A major increase in passenger traffic is expected in the coming weeks after the National Emergency Crisis and Disasters Management Authority (NCEMA) allowed vaccinated expats to return to the UAE
They also resumed transit travel through the local airports from August 5.
"If your flight has been cancelled or impacted by route suspensions due to Covid19 restrictions, you don't need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans," the airline added.