Saturday, April 19, 2014
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Airlines in UAE

RAK Airways UAE

RAK Airways is a National Airline of the United Arab Emirates (UAE). RAK Airways operates from the RAK International Airport, located 30 minutes away from Sharjah and 45 minutes from Dubai. RAK (Ras Al Khaimah) is one of the seven emirates that constitute the UAE.

Check-in

When you check in at RAK International Airport, the RAK Airport Authority ensures that you get check-in departure in less than twenty minutes. The check-in desks at the airport are open three hours before scheduled departure time, and closes one hour before take-off.

The RAK Airways also has an efficient online check-in service. You can check-in online by logging on to www.rakairways.com. Seats can also be reserved at the time of booking. However, RAK Airways does not guarantee reservation of a seat at the check-in counter.

Baggage

Passengers on all routes are permitted not more than 30kgs of free baggage allowance, weighing not more than 30kg or measuring no more than 90cm x 75cm x 43cm. Excess baggage for GCC destinations will be charged Dh.20 per Kg, excess baggage for non-GCC destinations will be Dh.30 per Kg, and the charges for excess baggage for connection flights will depend on the highest rate of origin destination.

Each passenger is permitted to carry one piece of hand luggage, just enough to be placed inside the overhead compartment, with size not exceeding 115cm (including length, height and width), or 45 inches. A single piece of hand luggage should not weigh more than 7Kg.

In case your baggage is lost or missing or does not arrive at the airport of your destination, you can report to the lost and found department before clearing customs and leaving the arrivals halls. You will be given a reference number, which you can use later for tracking the status of your missing baggage.

However, in cases of lost baggage, RAK Airways offers USD20 per kilo, up to USD 400 as compensation.

Shuttle Services

RAK Airways operates complimentary bus shuttle services between RAK International Airport, and neighbouring emirates for all passengers. The services can be availed by calling +9717 207 5000, 24 hours prior to flight departure. However, you may have to arrive at your scheduled pick up point at least 30 minutes prior to bus departure. This complimentary bus service is open only to RAK Airways passengers holding valid RAK flight tickets.

Visas

RAK Airways also provides UAE visa services are open to customers who intend to visit UAE.

Booking & Seating

The booking payments can be made through different payment options offered by the airways, either online, or at the airport sales offices, or airport appointed travel agents, or through credit card payments over telephone, if the booking is done through the RAK Airways Call Centre.

You can also avail other add-on services at the time of booking a flight, such as advance seat selection facility, shuttle or limousine services, or additional car hire or hotel stay, if required.

In case you intend to change a reservation, such changes will have to be done at least 24 hours in advance to flight departure. The airways may charge Dh.100 or its equivalent, per sector, for every change in date, plus any differences in fare.

RAK Airways does not issue an open-dated ticket. All sectors will have to be booked and paid for simultaneously. A confirmation number and itinerary receipt will be generated when a booking is made. This confirmation number or itinerary receipt will have to be presented at the time of check-in. RAK Airways does not issue paper tickets. An 'e-ticket' will be generated after a successful payment made against passenger booking.

RAK Airways does not have refund policy. But, the remaining amount will remain in the credit of passenger for one year, from the first date of issuance of ticket, in case the ticket cancellation is done within 24 hours of departure.

Ticket fare

In Charter flights, RAK offers special fares for group of nine or more passengers travelling on same itinerary. The airways can assist you through their subsidiary specialized companies for Charters.

Free hot meals are provided to all passengers. Alcoholic beverages, if required, will have to be purchased onboard at separate cost.

Flight delays and cancellations

RAK Airways takes all necessary measures to avoid any delay in flights. In case of any exceptional circumstances, an alternative carrier may be operated on behalf of the airways, to prevent a flight cancellation. In case of flight cancellation under unforeseen circumstances, RAK Airways does not have refund policy. However, the amount paid will remain in the credit of the passenger for next 12 months from the first date of issuance of ticket.

However, if you happen to miss the flight, no refund will be provided in any form of payment.

Passengers with special needs/ pregnant women / infants

RAK Airways classifies passengers over 13 years of age as adults. Children less than 12 years of age will be allowed to travel, only if accompanied by a person over 16 years of age.

Pregnant women are permitted travel up to 34th week of pregnancy, with a medical report, or up to 27th week without a medical report. The medical report produced should be a valid one from a qualified doctor, confirming fitness to travel.

As for people with special needs, RAK Airways provides wheelchair services, accepts blind and deaf passengers and provides meet and assist services.

Pets

Pets are not permitted inside the cabin. However, guide dogs accompanying passengers with special needs may be carried free of charge, apart from normal free baggage allowance, subject to conditions specified by the airways, which will be made available on request.

RAK Airways offices in UAE

24 hours Call Centre - +971 7 207 5000

  • Ras Al Khaimah International Airport

    Ground Floor, OMEST Buildin, Oman Road
    Al Nakheel, Ras Al Khaimah
    Tel : +971-7-207 5000 Fax: +971-7-244 8147

  • Abu Dhabi

    Maidan Al Itihad Str
    Next to Abu Dhabi Chamber of Commerce
    Tel : +971-2-4910602 / +971-2-6338700 Fax : +971-2-6346020

  • Al Ain

    Khalifa Al Otaiba Building
    Sanaya Street
    Tel : +971-3-7541159 Fax : +971-3-7558980

  • Dubai

    Al Maktoum Street
    Deira
    Tel : +971-4-228 4875 Fax: +971-4-221 7525

  • Sharjah

    Mina Street
    Tel : +971-6-568 4625 Fax: +971-6-568 6333

  • Ajman

    Sheikh Rashid Bin Humaid Street
    Tel : +971-6-744 3414 Fax: +971-6-744 3212

  • Umm al-Quwain

    King Faisal Street
    Tel : +971-6-765 6615 Fax: +971-6-765 5549

  • Fujairah

    Emirates Street Center Road
    Opp. Plaza Cinema Fatima Shopping Centre
    Tel : +971-9-222 3207

 



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