The annual happiness index scores of Dubai government entities have been revealed by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai's Crown Prince.
Dubai , Dubai
19 January 2021, 12:00 AM
31 January 2021, 12:00 AM
Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, revealed the results of the 2020 Government of Dubai Customer Happiness and Employee Happiness Index surveys on Monday.
Dubai Police heads the customer happiness index with an approval rating of 91.6 per cent, followed by the Roads and Transport Authority (90.1%), and the Dubai Health Authority (88.5%).
Meanwhile, the employee happiness index is headed by Dubai Statistics Centre (97.44%), followed by Dubai Police (96.68%) in second spot, and Dubai Public Prosecution (95.86%) in third place.
The surveys are part of the Dubai Government Excellence Programme, which evaluates the service quality of various government entities.
“We look forward to continuously enhancing excellence in the next phase of the government work and exert more efforts to fulfill the aspirations of both customers and employees,” he added.