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Immigration department enables online smart queue system

The immigration department in Dubai, together with Du has signed a deal during the recent Gitex Technology 2013, to develop a smart app, which enables customers to get a token for queue online sitting at their home.


With this new ‘smart queuing’, which will become a reality soon, you will no longer have to wait at the long queues in the Department of Immigration and Naturalisation.


The smart queuing will be realized through time slots which can be booked by people who plan to visit the Directorate.


In order to get the token, you will have to select the purpose for which you plan to visit the Department. Based on the number of people who have booked for the time slot before you, you will be given a time slot, during which you are expected to visit the department.


The timeslot, however, can be given only on the same of the request, as a new smart queue would be formed every day. This implies that you should book the timeslot only on the day you wish to visit the immigration department.


The General Director at the E-Services sector, Col. Khalid Nasser Al Razooqi said that already a queuing system is in place, but the app enables customers to get a token for the queue online.


The estimated timeslot is based on the calculation of the average time each request is handled with, as the time required for each service is different, although it is no longer than 3 minutes.


Apart from the token, a general list of requirements will be provided, based on the request, which will help customers prepare better for their visit to the department.


The information will also be available on the website, and customers can also check with the customer service department for any further enquiries.


Posted on 11/11/2013


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